Terms & Conditions for IGA Shop Online

You acknowledge and agree that:

  1. Metcash Trading Limited ACN 000 031 569 (Metcash) receives orders from you on IGA Shop Online on behalf of local independent retailers participating in IGA Shop Online (Retailers). Metcash does not accept or fulfill orders but only passes orders on to your local Retailer for acceptance, supply, and delivery;
  2. Metcash cannot guarantee that your order can be supplied by your local Retailer either in full or at all or the timing for any delivery. Your local Retailer may accept your order in part and supply and deliver only those items which it has in stock;
  3. Where a product you order is not stocked by or is out of stock at your local Retailer, your local Retailer may provide a reasonable substitute product instead;
  4. Prices shown on the IGA Shop Online website are indicative only, based on a recommended retail price for each item; the price of your order will be the total of your local Retailer’s standard retail price for each item in your order (including any reasonable substitutes for non-stocked or out of stock products) that they accept to supply, plus their delivery charge; your local Retailer’s standard retail price for each item may be higher or lower than the indicative price for that item shown on this website; your local Retailer will confirm the total price of your order and the delivery charge when they call you to arrange delivery and take payment;
  5. As your local Retailer is the supplier, any issues relating to your order accepted by the Retailer should be directed to the Retailer;
  6. The Retailer is not required to accept any ‘change of mind’ returns;
  7. Metcash may need to collect personal information from you. Metcash will provide your name, telephone, and address information to your local Retailer with your order and this information may also be provided to delivery service and other service providers connected with IGA Shop Online. We may verify your information with a third party or Australian federal/state/territory government agencies if required. You can find more information about how we handle and share your personal information in our Privacy Policy. By proceeding with your registration for IGA Shop Online, you consent to our use of your personal information in this way;
  8. You confirm that the information you provide for registration for IGA Shop Online is true and correct and that you are residing at the address you provide; and
  9. Metcash may change or cease IGA Shop Online at any time in its discretion.